Why Reviews Matter More Than You Think

At Done Right Cleaning, reviews are the heartbeat of our success. They are not just words online; they directly determine how much work we receive, how many new clients book, and how much we can give back to our team through staff parties, bonuses, and reward programs.

We have worked hard to become one of Ottawa’s top-rated cleaning companies, and that reputation belongs to everyone who wears our name. Every cleaner contributes to it every day.

When clients leave positive reviews, it tells the city we are dependable, trustworthy, and worth choosing again and again. More good reviews mean:

• More bookings and full schedules for our team

• More room to offer raises, bonuses, and recognition

• More budget for staff events, giveaways, and gift card rewards

How Negative Reviews Affect Us

A single poor review can have a ripple effect. It can discourage new clients from booking and make it harder to maintain steady hours for everyone. It also impacts how we are able to invest in the things that make DRC a great place to work.

While we understand that no one is perfect, repeated issues or consistent client complaints do affect an employee’s standing within the company. We take this seriously, but always fairly. Our goal is to help every cleaner succeed and improve, not to punish.

When someone struggles, we coach, support, and train first. But protecting the reputation of our top-rated team means everyone must take pride in their service quality and professionalism.

Your Role in Our Growth

Clients do not remember everything you cleaned, but they do remember how you made them feel: respected, cared for, and confident in the result. You play a key role in that experience by:

• Arriving on time and fully prepared

• Communicating clearly with management and clients

• Taking care with every detail of your work

• Representing the company with pride and positivity

Every great experience creates another five-star review, and every five-star review brings more opportunity for the whole team.

Final Thoughts

Done Right Cleaning’s success is built on trust, consistency, and care. Each cleaner contributes to our reputation and helps us stay one of Ottawa’s most trusted cleaning companies.

Positive reviews help us grow, create stability, and give back to you.Negative ones slow us down and reduce what we can provide.

Take pride in the quality you deliver and the impression you leave. When clients are happy, everyone wins: the company, the team, and most importantly, you.