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Team Lead & Trainer Standard

These are the most important roles in our company.

You set the standard for how we train, how we work, and the quality we deliver.

We trust you to help us build and maintain a 5-star company.

You’re in this position because you’re one of our best, and we want every new hire learning from you.

Quick Links

Job Flow Snapshot

Before starting

  • Assess the home

  • Identify heavy areas

  • Assign starting areas

 

During job

  • Everyone moving

  • Fix issues early

  • Check quality

 

Before leaving

  • Full walkthrough

  • No missed areas

  • Job fully complete

Common Situations

If someone is slow

  • Reassign or support

If quality is low

  • Correct immediately

 

If someone has bad attitude

  • Address it directly

  • Flag to management

 

If job is falling behind

  • Adjust roles

  • Focus on priority areas

Final Check

  • No missed areas

  • No streaks or residue

  • Add-ons completed

  • Floors and baseboards done

  • Items placed neatly

  • No supplies left behind

 

Would I be happy with this if it were my home?

Team Lead Expectations Reminder:

  • Plan the job

  • Assign roles

  • Keep the team moving

  • Maintain quality

  • Solve problems

  • Ensure 5 star service every time

Trainer Expectations Reminder:

  • Correct immediately

  • Do not let mistakes slide

  • Focus on behaviour over skill

  • Flag issues early

When To Involve Management:

  • Unsafe conditions

  • Major client issue

  • Job cannot be completed

  • Damage or incident

  • Team conflict

Cleaner Performance Appraisals

Performance appraisals are only to be conducted per managements request

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