March Recap & COTM

March brought a noticeable shift in pace, with things starting to pick up again after a slower February. As we moved into the start of spring, it felt like a fresh reset, bringing new energy, renewed focus, and a stronger rhythm to our day-to-day operations.

While the month came with a few challenges, including a significant freezing rain and ice storm that hit Ottawa and disrupted schedules, what stood out most was how everyone adapted and pushed through. Moments like that really highlight the resilience and teamwork within Done Right Cleaning.

With the increased pace also came more opportunities to show consistency, efficiency, and attention to detail. It was great to see the team stepping up, staying focused, and continuing to deliver high-quality work even as things got busier.

March was a reminder that growth often comes with challenges, but it’s how we respond that defines us. The way the team handled both the busy days and unexpected setbacks speaks volumes about the culture we’re building.

As we move further into spring, we’re excited to keep building on this momentum and continuing to improve together.

Thank you to everyone for your hard work, adaptability, and continued commitment.

March Performance Highlights

March marked a clear step forward as activity began to build again, bringing a stronger sense of momentum across the team. Throughout the month, we welcomed 23 new recurring clients and completed a total of 510 services, reflecting both growth and increased demand as we head into a busier season.

With fuller schedules, the team did a great job staying organized and consistent, ensuring each home was completed to our standard. It’s not just about the number of jobs completed, but the ability to maintain quality while handling a higher volume, and that’s something the team demonstrated well this month.

Client feedback remained strong, with 18 new 5-star Google reviews added in March. These reviews continue to highlight the trust our clients place in us and the positive experiences being delivered on a daily basis.

We also had the pleasure of welcoming a new cleaner, Tamara, to the team this month. As we continue to grow, bringing in the right people is key, and we’re excited to have her on board.

Overall, March was about regaining momentum, strengthening consistency under a heavier workload, and continuing to build on the progress we’ve made so far this year.

Clean of the Month

This month’s Clean of the Month recognition goes to Marcella and Sarah, whose work each highlighted a different strength that continues to elevate our team’s standards.

Marcella’s clean stood out for the level of detail she brought to a hard to reach area that is often missed during routine cleaning. By taking the time to properly address this space, she ensured a more complete and polished result. It’s this kind of thoroughness that makes a noticeable difference in the overall feel of a home and reflects a strong sense of pride in her work.

Before

After

Sarah’s clean, on the other hand, showcased the impact of a strong transformation. Taking on a heavily soiled tub, she was able to restore it to a clean and refreshed condition. The before and after difference clearly highlights the effort and persistence required to bring a space back to life.

Before

After

What makes this month unique is the balance between precision and transformation. Both cleans demonstrate different

aspects of what it mean

s to deliver high quality service, whether it’s focusing on the small details or taking on more demanding tasks.

We truly appreciate the dedication and consistency both Marcella and Sarah continue to show. This type of work not only strengthens the quality of our service but also reinforces the trust our clients place in us every day.

Reminder: How to Win

• Quality & Work Ethic: Deliver consistent, high-quality work with a positive attitude. We notice the cleaners who take pride in their results, earn 5 star reviews, and always give their best effort.

• Reliability: Show up on time, communicate clearly, and stay dependable. The cleaners we can count on every day are the ones who stand out the most.

• Discord Engagement: Be active in Discord - share updates, cleaning photos, and interact with your team. The more involved you are, the more likely you’ll be noticed for this award.

• Professional Attitude: Be kind, respectful, and helpful with clients and teammates. Positivity and teamwork make a lasting impression.

• Problem Solving Abilities: Face challenges head-on and use critical thinking skills to establish the best course of action.

  
  

Prize: Winners receive a $50 gift card of their choice, priority scheduling, a special feature on our blog, and are entered into our annual grand prize draw for a $400 weekend getaway!

Cleaner of the Month

March’s Cleaner of the Month goes to Dayna.

This month, Dayna stood out not just for the quality of her work, but for the consistency and leadership she brings every single day. She’s someone we can rely on without hesitation, consistently delivering strong results and handling her jobs with confidence and care.

What makes Dayna especially valuable is the level of trust she’s built over time. With over two years on the team, she has proven to be dependable in all situations, whether it’s handling her own schedule or stepping in to support others when needed.

She also plays a big role behind the scenes. Dayna naturally takes on a leadership presence, helping guide new team members and setting the tone for what a successful clean should look like. The teams she’s part of consistently perform at a high level, and that’s no coincidence.

Her engagement and attitude also make a difference. She stays active in communication, contributes regularly, and provides great photo content that helps showcase the work we do. On top of that, she continues to generate strong client feedback, including multiple 5-star reviews, which reflects the experience she delivers in every home.

March highlighted how valuable it is to have someone who brings consistency, leadership, and a positive mindset all at once.

We appreciate everything you do, Dayna, and the example you continue to set for the team.

Looking Ahead

As we move further into spring, we’re stepping into a season of growth and new opportunities. With momentum picking up, our focus will be on staying sharp, organized, and continuing to deliver the level of service our clients expect from us.