October Recap & COTM

October brought plenty of change, growth, and fresh energy for our team. Here in Ottawa, the fall colours were in full swing, Thanksgiving weekend brought the season of gratitude, and Halloween wrapped up the month with plenty of festive activities around the city. It was a fitting backdrop for a month that gave us plenty to celebrate within the company as well.

One of our biggest focuses throughout October was improving and optimizing our internal processes. We continued finding better ways to organize our day-to-day work, streamline tasks, and make things easier for both our field and administrative teams. We’ve also been making greater use of AI in our workflows, which has helped us optimize different areas of the business and work more efficiently. It’s been exciting to see the team adapt to new tools and continue looking for smarter ways to get things done.

October also brought a new addition to our admin team, Emma. Welcome to the team, Emma! We’re excited to have you with us and look forward to seeing you grow and become part of everything we’re building together.

We also started the month on a celebratory note with the birthday of our VP, Jaydeen, on October 2. We hope you had a wonderful celebration, and we appreciate the leadership and support you continue to bring to the team.

Of course, we couldn’t let October pass without celebrating Halloween. 🎃 With Halloween falling on a Saturday this year and plenty of seasonal activities happening throughout Ottawa, it was a fun way to close out a busy month.

Overall, October was a month of improvement, adaptation, and teamwork. From welcoming a new team member to embracing new technology and refining the way we work, we continued taking steps toward becoming a more efficient and connected team.

Thank you to everyone for your hard work, flexibility, and willingness to embrace change. Every improvement, big or small, helps us provide better service to our clients and creates a stronger foundation for the company. As we head into the final months of the year, let’s keep the momentum going and finish 2026 strong together!

October Performance Highlights

October continued to show strong and steady performance from the team. While completed jobs remained relatively consistent compared to September, we saw encouraging growth in recurring clients and continued to receive positive feedback from those we serve.

523 total jobs completed, just slightly below September’s 525. This consistency shows that the team continued to maintain a strong workload while delivering reliable, quality service throughout the month.

43 new recurring clients, an increase from September’s 35. This was a great step forward and reflects the continued trust clients place in Done Right Cleaning as their long-term cleaning provider.

13 new 5-star Google reviews, up slightly from September’s 12. It’s always rewarding to see clients recognize the hard work, attention to detail, and professionalism our team brings into their homes.

Overall, October was another solid month for Done Right Cleaning. With recurring clients continuing to grow, completed jobs remaining steady, and positive reviews increasing, we’re heading into the final months of the year with strong momentum. Thank you to everyone for continuing to deliver the dependable service and teamwork that keep us moving forward.

Clean of the Month 

Congratulations to Dayna, our Clean of the Month winner for October! 🎉

Dayna earned this month’s recognition for the incredible transformations she consistently delivered, with this oven cleaning being one of our favourites.

Ovens can be one of the toughest areas to tackle in a home. Built-up grease, oil, food residue, and baked-on grime can take a lot of time, patience, and attention to detail to remove properly. As you can see from the before-and-after photos, Dayna did an amazing job transforming this oven and leaving it looking significantly cleaner and refreshed.

And this was just one of the cleaning photos Dayna shared with us this month. Honestly, it was difficult to choose which transformation to feature because she had several other impressive before-and-after results as well! It’s this kind of attention to detail and commitment to delivering noticeable results that earned Dayna the title of Clean of the Month. Amazing work, Dayna, and congratulations! 👏✨

Reminder: How to Win

• Quality & Work Ethic: Deliver consistent, high-quality work with a positive attitude. We notice the cleaners who take pride in their results, earn 5 star reviews, and always give their best effort.

• Reliability: Show up on time, communicate clearly, and stay dependable. The cleaners we can count on every day are the ones who stand out the most.

• Discord Engagement: Be active in Discord - share updates, cleaning photos, and interact with your team. The more involved you are, the more likely you’ll be noticed for this award.

• Professional Attitude: Be kind, respectful, and helpful with clients and teammates. Positivity and teamwork make a lasting impression.

• Problem Solving Abilities: Face challenges head-on and use critical thinking skills to establish the best course of action.

• Prize: Winners receive a $50 gift card of their choice, priority scheduling, a special feature on our blog, and are entered into our annual grand prize draw for a $400 weekend getaway!

Cleaner of the Month

October’s decision was a tough one because several team members continued to deliver great work. But after looking at overall performance, leadership, communication, and quality, guess who earned the title again? Dayna! 🎉

Dayna is our October Cleaner of the Month, and she continues to prove why she deserves the recognition. Her dedication and consistent performance have not gone unnoticed. In fact, Dayna was recently promoted to Field Supervisor, a decision that reflects the leadership, commitment, reliability, and hard work she has continued to demonstrate.

One thing that really stood out throughout October was Dayna’s communication and involvement with the team. Whether through Discord, phone calls, or SMS, she has remained active in keeping the office updated about her cleanings, sharing what happened during appointments, and bringing up anything that needs to be discussed. Her openness to communication helps us address concerns quickly and keeps everyone on the same page.

Her actual cleaning work has been just as impressive. Dayna shared several incredible before-and-after transformations throughout the month, and choosing just one to highlight wasn’t easy. Her attention to detail and willingness to tackle challenging areas showed the effort and pride she continues to put into her work.

In fact, her transformations were so impressive that Dayna didn’t just earn Cleaner of the Month, she also took home Clean of the Month for October! 🏆✨ Her oven transformation was especially noteworthy, showing the level of care and determination she brings even to some of the toughest cleaning tasks.

Being promoted to Field Supervisor while also earning both recognitions is a reflection of the impact Dayna continues to make. She has stepped up as a leader without letting the quality of her cleaning slip, and October was another example of that.

Congratulations again to Dayna, our October Cleaner of the Month and Clean of the Month winner! Thank you for your leadership, communication, hard work, and continued commitment to delivering the quality our clients expect from Done Right Cleaning. Keep it up! 👏

As we wrap up October and move into November, we’re carrying forward the momentum we built through a month of improvement, adaptation, and teamwork. With the holiday season getting closer, we know the next few months will bring new opportunities as well as busier schedules, making communication and teamwork more important than ever.

The improvements we made to our processes in October, along with our growing use of AI and other tools, have helped us find more efficient ways to work. Moving forward, we’ll continue looking for opportunities to optimize our day-to-day operations while keeping the quality of our service at the center of everything we do.

Looking Ahead 

We’re also excited to continue seeing our team grow, from welcoming Emma to the admin team to seeing Dayna step further into her Field Supervisor role. As responsibilities evolve, supporting one another and maintaining open communication will remain a big part of our success.

As we head into November and closer to the end of 2026, let’s keep building on what worked, learning from each month, and supporting one another through the busy season ahead.

Thank you to everyone for your continued hard work, flexibility, and dedication. Let’s keep the momentum going and finish the year strong together!