September Recap & COTM

September was a much steadier month for our team. As we celebrated Labour Day, it gave us an opportunity to reflect on the hard work, dedication, and professionalism that our cleaners and office staff bring every day. While there were a few hurdles here and there, nothing we couldn't handle together, and the team remained consistent in delivering the quality service our clients have come to expect.

One of the highlights of the month was seeing our team continue to grow and support one another. Whether it was covering shifts, helping teammates, or adapting to last-minute changes, everyone worked together to keep operations running smoothly and ensure our clients were well taken care of.

This month, we're also excited to recognize Dayna on her promotion to Field Supervisor. Dayna has consistently demonstrated strong leadership, reliability, and a positive attitude in everything she does. She leads by example, supports her fellow cleaners, and is always willing to step up whenever needed. Her attention to detail, professionalism, and commitment to both our clients and team members have made a lasting impact, and we are confident she will excel in her new role.

September may not have been our busiest month, but it reminded us that consistency is just as important as growth. The team's dedication and steady performance continue to strengthen our foundation and set us up for success.

Thank you to everyone for your hard work and commitment throughout the month. We appreciate everything you do and look forward to finishing the year strong together.

September Performance Highlights

While there were a few challenges along the way, operations remained stable, clients continued to receive excellent service, and the team maintained its focus on quality and reliability.

525 total jobs completed, an increase from August’s 512, showing steady growth and a strong demand for our services even during a relatively uneventful month.

35 new recurring clients, increased August’s total of 25. this number demonstrates that clients continue to trust our service and choose Done Right Cleaning as their long-term cleaning provider.

12 new 5-star Google reviews, down from August’s 25. While fewer reviews were received this month, the feedback remained overwhelmingly positive and reflected the consistent level of care and professionalism our cleaners provide in every home.

Overall, September showed the value of consistency. It may not have been our busiest or most eventful month, but the team continued to deliver reliable service, maintain strong client relationships, and support one another whenever needed. The steady increase in completed jobs and continued growth in recurring clients are proof that our foundation remains strong.

Clean of the Month 

This month's Clean of the Month goes to Serena for her outstanding transformation of a heavily stained bathtub and surrounding shower area.

What made this clean stand out was the dramatic improvement achieved in an area that required significant attention to detail and persistence. The before photo shows heavy soap scum buildup, discoloration, and grime throughout the bathtub surface and along the edges. In the after photo, the tub has been restored to a bright, clean finish, with the buildup removed and the entire area looking refreshed and well maintained.

The transformation is a great example of the level of care and professionalism Serena brings to her work every day. Her hard work, consistency, and pride in her cleaning make her a well-deserved recipient of this month's award.

Reminder: How to Win

• Quality & Work Ethic: Deliver consistent, high-quality work with a positive attitude. We notice the cleaners who take pride in their results, earn 5 star reviews, and always give their best effort.

• Reliability: Show up on time, communicate clearly, and stay dependable. The cleaners we can count on every day are the ones who stand out the most.

• Discord Engagement: Be active in Discord - share updates, cleaning photos, and interact with your team. The more involved you are, the more likely you’ll be noticed for this award.

• Professional Attitude: Be kind, respectful, and helpful with clients and teammates. Positivity and teamwork make a lasting impression.

• Problem Solving Abilities: Face challenges head-on and use critical thinking skills to establish the best course of action.

• Prize: Winners receive a $50 gift card of their choice, priority scheduling, a special feature on our blog, and are entered into our annual grand prize draw for a $400 weekend getaway!

Cleaner of the Month

Adam earned a well-deserved spot as September's Cleaner of the Month, and his performance throughout the month made him stand out among an already strong team. While September was a quieter month overall, Adam's consistency, quality of work, and positive client feedback continued to set the standard.

One of Adam's greatest strengths is his consistency. Clients know what to expect when Adam is assigned to their home: professionalism, attention to detail, and a high-quality clean every single time. Throughout September, he maintained the same high standards regardless of the size or difficulty of the job, making him one of the most dependable members of the team.

Adam also produced one of the strongest clean transformations of the month. The dramatic bathtub restoration showcased the level of care, effort, and detail he brings to challenging cleaning tasks. The before-and-after results demonstrated not only technical skill but also the pride he takes in leaving every space significantly better than he found it. If Adam hadn't secured Cleaner of the Month, that transformation alone would have placed him among the top contenders for Clean of the Month.

Another major factor in Adam's recognition this month was his impact on client reviews. A large portion of the 5-star reviews received throughout September mentioned Adam's excellent work, professionalism, and attention to detail. Clients consistently praised the results he delivered and the positive experience he created during each visit. Those reviews reflect the trust he has built with clients and the reputation he continues to strengthen for Done Right Cleaning.

Beyond the numbers and reviews, Adam consistently represents the company's values through his work ethic, reliability, and commitment to quality. He approaches every cleaning with the same level of care and professionalism, helping ensure our clients receive exceptional service every time.

Congratulations to Adam for becoming September's Cleaner of the Month. His dedication, consistency, outstanding transformations, and continued stream of positive client feedback made him a clear choice for this recognition. Thank you, Adam, for all your hard work and for continuing to raise the bar for excellence at Done Right Cleaning!

Looking Ahead 

As we turn the page on September and head into October, we're carrying forward a month of steady progress and strong teamwork. With the busy season approaching, we're excited to build on the momentum we've created and continue delivering the high standard of service our clients expect.

September also gave us the opportunity to celebrate Labour Day and recognize the hard work that goes into every clean, every client interaction, and every schedule that comes together behind the scenes. We're especially excited to see Dayna step into her new role as Field Supervisor, a reflection of her leadership and dedication to the team.

As we move into October, we'll continue focusing on quality, supporting one another, and creating great experiences for our clients. Thank you to everyone for your hard work throughout September. Let's finish the year strong!